![]() If the chip is missing then return to your refiller for replacement chip installation. Fry’s Electronics, Sam’s Club, Auchan, University bookstore, etc.) should have installed a new replacement chip (green in color) onto the refilled cartridge(s) – see pictures below. You can ask your refiller to verify chip positioning and that the correct chip type and color was installed. XL chip) or the chip is incompatible with your printer model. “Missing or Damaged” & “Older generation cartridge” alerts may also be caused by an incorrect chip version installation (i.e. slipped to one side or installed upside down).ģ. The chip has been incorrectly placed onto the cartridge by the refiller (i.e. possible ink residue on chip contacts – thoroughly clean chip’s surfaces with a damp towel).Ģ. The chip has poor connectivity with the printer (i.e. Providing the latest compatible chip versions are installed or for other printer models (HP OJ Pro 8100, 8600, 271dw, 276dw) which display printer/cartridge error message “ One or more cartridges may be missing or damaged” or “ Cartridge Problem” then either:ġ. ![]() This will enable normal print operations. 2017 - Is HP up to Its Same Old Firmware Tricks?ġ) Upon installation of a refilled HP 950, 950XL, 951 & 951XL ink cartridge you will observe various ‘Used’, ‘Counterfeit’ & ‘Non-HP’ alert messages. Choose ‘Yes’, ‘Continue’ and/or ‘OK’ to bypass the various nuisance alerts. See ACTIONABLE INTELLIGENCE Report, Sept. Click on the link below this will explain the issue & offer a printer firmware download to fix the issue and allow you to continue using refilled ink cartridges: click here For refilled HP 950/951 ink cartridge series printer models which display printer/cartridge error messages such as “cartridge missing or damaged”, “cartridge problem”, “cartridge depleted”, etc., there is a new printer firmware update available for your printer model which will enable refilled ink cartridges to function normally.
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